1. Purpose of Collecting Personal Information
Gia Hue Plus Joint Stock Company collects customer information for the following purposes:
- To assist customers with consultations, product purchases, and phone repair services at Gia Huệ Mobile.
- To confirm orders, contact customers, and support product delivery.
- To provide information about products, services, quotations, and promotions when requested by customers.
- To provide warranty, maintenance, and after-sales customer support.
- To receive and resolve requests, feedback, complaints, or issues arising during transactions.
- To improve the quality of products, services, and customer experience on fixphonevietnam.com.
We only use personal information to the extent necessary for the purposes stated above and for other appropriate purposes in accordance with applicable law.
2. Scope of Information Collection
Depending on how customers contact or transact with Gia Huệ Mobile, we may collect certain necessary information, including:
- Full name.
- Phone number.
- Email address.
- Delivery address or contact address.
- Information related to orders, products, or services used by the customer.
- Contents of communications, consultation requests, or customer feedback.
Customers are responsible for ensuring that the information provided to Gia Hue Plus Joint Stock Company is accurate and lawful.
3. Information Retention Period
Customers’ personal information is stored for the period necessary to fulfill the purposes of collection, support transactions, provide customer care and warranty services, and resolve arising issues.
Gia Hue Plus Joint Stock Company may continue to retain information when necessary to fulfill legal obligations, resolve disputes, or protect the company’s legitimate rights and interests.
When information is no longer required to be retained, or upon a valid request from a customer, we will consider deleting, destroying, or anonymizing the information in accordance with applicable regulations.
4. Individuals and Organizations That May Access Information
Gia Hue Plus Joint Stock Company does not sell, exchange, or rent customers’ personal information to third parties for commercial purposes contrary to this policy.
In certain necessary circumstances, customer information may be accessed by:
- Delivery providers: Necessary information such as full name, phone number, and address may be provided to facilitate product delivery.
- Gia Huệ Mobile employees: Relevant departments may access information to provide consultation, process orders, perform repairs, handle warranties, and provide customer support.
- Service providers: Certain partners supporting website operation, payment, delivery, or customer care may access necessary information to perform their services. These parties are responsible for maintaining confidentiality within the permitted scope.
- Legal requirements: We may provide personal information when requested by a competent government authority or when disclosure is necessary to comply with applicable law.
- Business transfers: In the event of a merger, consolidation, transfer, or restructuring of the business, customer information may be transferred to the successor entity to the extent permitted by law.
In all cases, Gia Hue Plus Joint Stock Company only provides information that is necessary and appropriate for the intended purpose of use.
5. Information Collection and Management Entity
Company name: Gia Hue Plus Joint Stock Company
Brand: Gia Huệ Mobile
Website: fixphonevietnam.com
Business activities: Phone repair, screen replacement, glass pressing, battery replacement, and supply of phone parts.
Store locations:
Branch 1 – Thanh Xuan
- 177 Vu Tong Phan Street, Khuong Trung Ward, Thanh Xuan District, Hanoi, Vietnam
- Hotline / Zalo: 0962.528.528
Branch 2 – Dong Da
- 22 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi, Vietnam
- Hotline / Zalo: 0986.980.802
Gia Hue Plus Joint Stock Company is responsible for applying appropriate measures to protect customers’ personal information during collection, storage, and use.
6. Methods and Tools for Customers to Access and Correct Information
Customers have the right to request Gia Hue Plus Joint Stock Company to check, update, or correct the personal information they have provided.
Customers may contact Gia Huệ Mobile through:
Branch 1 – Thanh Xuan
- Address: 177 Vu Tong Phan Street, Khuong Trung Ward, Thanh Xuan District, Hanoi, Vietnam
- Hotline / Zalo: 0962.528.528
Branch 2 – Dong Da
- Address: 22 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi, Vietnam
- Hotline / Zalo: 0986.980.802
Website: fixphonevietnam.com
Customers may also contact us directly at the store for assistance with checking and updating their information.
Gia Huệ Mobile will receive and process requests within a reasonable period after verifying the necessary information to protect the customer’s rights.
7. Complaint Handling Mechanism
Gia Hue Plus Joint Stock Company understands that protecting personal information is an important responsibility in the process of providing products and services.
We commit to:
- Not selling or renting customers’ personal information to third parties for unauthorized commercial purposes.
- Not using personal information beyond the scope disclosed, except where the customer has consented or otherwise required by law.
- Applying appropriate measures to protect personal information from unauthorized access, use, or disclosure.
- Receiving and handling reports concerning personal information being used for improper purposes or beyond the disclosed scope.
If customers have any questions, feedback, or complaints regarding this Privacy Policy, please contact:
Gia Hue Plus Joint Stock Company – Brand: Gia Huệ Mobile
Branch 1 – Thanh Xuan
- Address: 177 Vu Tong Phan Street, Khuong Trung Ward, Thanh Xuan District, Hanoi, Vietnam
- Hotline / Zalo: 0962.528.528
Branch 2 – Dong Da
- Address: 22 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi, Vietnam
- Hotline / Zalo: 0986.980.802
Website: fixphonevietnam.com
Gia Huệ Mobile will receive, review, and coordinate with customers to resolve the issue as soon as possible.
8. Commitment to Information Security
Gia Hue Plus Joint Stock Company is committed to taking appropriate measures to protect customers’ personal information while providing products and services under the Gia Huệ Mobile brand.
By providing information to Gia Huệ Mobile, customers are deemed to have read and agreed to the collection and use of their information to the extent necessary for consultation, transactions, repair services, warranty services, customer care, and the purposes stated in this Privacy Policy.
This Privacy Policy may be updated by Gia Hue Plus Joint Stock Company when necessary to reflect business operations and applicable laws. Any changes will be published on fixphonevietnam.com for customers’ convenience.
