1. Warranty Policy

Gia Huệ Mobile provides warranty coverage for:

• Phone parts and accessories sold with a warranty policy.
• Parts used during phone repair services.
• Repair services that are covered by a warranty policy.

The warranty period applies according to each product, part, or service and will be communicated to the customer at the time of transaction.

Depending on the specific case, the warranty period may range from 3 to 12 months.

The warranty period begins from the date the customer receives the product or the date the repair service is completed, depending on the transaction.

1.1. Electronic Warranty

Gia Huệ Mobile uses an electronic warranty system. Customers are not required to have a physical warranty card to request warranty service.

When requesting warranty service, customers may provide one of the following pieces of information for Gia Huệ Mobile to verify:

• Phone number used when purchasing the product or receiving the repair service.
• Order information.
• Transaction information.
• Repair history at Gia Huệ Mobile.
• Other information that can help verify the transaction.

If warranty information cannot be verified, Gia Huệ Mobile may request additional relevant information from the customer for verification.

2. Warranty Conditions

Gia Huệ Mobile accepts warranty requests when a product, part, or repair service develops a fault that falls within the applicable warranty coverage.

Warranty conditions include:

• The product or part is still within the warranty period.
• The purchase or service transaction at Gia Huệ Mobile can be verified.
• The fault falls within the applicable warranty coverage.
• The product has not been independently repaired, disassembled, or otherwise modified by another service provider.
• The product shows no signs of damage caused by external factors covered by the warranty exclusions.

2.1. Separately Sold Parts

Separately sold parts are covered according to the warranty policy applicable to each type of part.

Customers are advised to check the condition of the part when receiving it and before installation.

For parts that have already been installed or used, any resulting fault will be handled under the warranty policy rather than under the return policy for unused products.

2.2. Repair Services

The warranty policy for repair services focuses on the parts that were replaced and the repair work that was performed.

Other faults or damage unrelated to the repair or replacement work carried out by Gia Huệ Mobile will be inspected and advised on separately.

3. Warranty Exclusions

Gia Huệ Mobile may refuse warranty service for damage caused by external factors or improper use, including but not limited to:

• The product is dropped, impacted, or subjected to strong physical force.
• The screen, glass, or part is cracked or broken due to external impact.
• The product is exposed to water, liquids, or oxidation.
• Damage caused by improper use or failure to follow instructions.
• Unauthorized disassembly, repair, or replacement of parts by another service provider.
• Damage caused by fire, explosion, electrical power issues, or abnormal external factors.
• Parts that are deformed, burned, or damaged by heat, chemicals, or physical impact.
• Warranty labels, identification codes, or information required to verify the warranty are missing or cannot be identified, where such information is required for product verification.
• Faults arising outside the warranty coverage that was communicated at the time of transaction.

For cases outside the warranty coverage, Gia Huệ Mobile may still provide inspection and repair services if the issue can be resolved.

Any repair, part, or material costs will be communicated to the customer before the work is carried out.

4. Warranty Resolution

Depending on the actual condition and type of product, Gia Huệ Mobile may apply one of the following solutions:

• Inspect and resolve faults covered by the warranty.
• Repair the faulty component if repair is possible.
• Replace the relevant part if the part is defective.
• Exchange the part or product if the applicable exchange conditions are met.
• For cases outside the warranty coverage, inform the customer of the reason and applicable costs before proceeding.

The specific resolution will be determined after Gia Huệ Mobile inspects the actual condition of the product or device.

5. How to Request Warranty Service

If a product or device develops a problem during the warranty period, customers may contact Gia Huệ Mobile for assistance.

Customers may provide the phone number used when purchasing or receiving repair services, or their order information, so that Gia Huệ Mobile can check the electronic warranty.

Branch 1 – Thanh Xuan

• Address: 177 Vu Tong Phan Street, Khuong Trung Ward, Thanh Xuan District, Hanoi, Vietnam
• Hotline / Zalo: 0962.528.528

Branch 2 – Dong Da

• Address: 22 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi, Vietnam
• Hotline / Zalo: 0986.980.802

Customers may bring the product or device to the store for Gia Huệ Mobile to inspect and verify its warranty status.

6. Return & Exchange Policy

6.1. Separately Sold Parts and Products

Gia Huệ Mobile may consider returns or exchanges in the following cases:

• The wrong model or type was delivered compared with the confirmed order.
• Products are missing from the delivery.
• The product was damaged during transportation.
• The product develops a fault that qualifies for exchange under the applicable policy.
• Other cases confirmed by Gia Huệ Mobile as eligible for return or exchange.

For separately sold parts, customers are advised to inspect the product before installation or use.

6.2. Return & Exchange Notification Period

For incorrect, incomplete, or visibly transportation-damaged deliveries, customers should notify Gia Huệ Mobile immediately upon receiving the package, preferably within 12 hours of receipt, so that the issue can be inspected and handled.

For technical faults, Gia Huệ Mobile will handle the issue under the warranty policy if the product has already been installed or used.

The specific processing time depends on the condition of the product and the results of the actual inspection.

6.3. Return & Exchange Conditions

A product may be considered for return or exchange when:

• It is still within the applicable return/exchange period.
• It is the correct product purchased from Gia Huệ Mobile.
• The transaction can be verified.
• The product has not been independently repaired or modified by a third party.
• For products with packaging, accessories, or included components, customers should retain them in full to facilitate inspection.

For parts that have already been installed or used, the case will be handled according to the warranty policy and the actual condition of the part.

7. Cases Not Eligible for Return or Exchange

Gia Huệ Mobile does not accept returns or exchanges in the following cases:

• The return/exchange period has expired.
• The product is damaged due to dropping, impact, liquid exposure, or external force.
• The product is burned, exploded, or damaged due to improper use.
• The product has been independently repaired, disassembled, or modified by another service provider.
• The purchase transaction at Gia Huệ Mobile cannot be verified.
• A part has been installed or used and the resulting fault falls under the warranty process.
• Other cases outside the applicable return/exchange coverage communicated at the time of transaction.

8. Return, Exchange & Warranty Costs

If a product is determined to have a fault for which Gia Huệ Mobile is responsible, or falls within the applicable warranty/return/exchange coverage, Gia Huệ Mobile will provide support according to the policy applicable to the product or service.

If the fault is caused by the customer or falls outside the warranty, return, or exchange coverage, any applicable repair, part, material, or shipping costs will be communicated to the customer in advance for confirmation.

9. Customer Feedback & Support

Gia Huệ Mobile is always available to receive feedback, suggestions, and support requests relating to products, phone parts, and repair services.

Gia Hue Plus Joint Stock Company

Brand: Gia Huệ Mobile

Branch 1 – Thanh Xuan

177 Vu Tong Phan Street, Khuong Trung Ward, Thanh Xuan District, Hanoi, Vietnam

Hotline / Zalo: 0962.528.528

Branch 2 – Dong Da

22 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi, Vietnam

Hotline / Zalo: 0986.980.802

Website: fixphonevietnam.com

Gia Huệ Mobile will receive and respond to customer requests as soon as possible.