1. Scope of Application
This Shipping and Delivery Policy applies to all customers purchasing products from Gia Huệ Mobile through fixphonevietnam.com, by contacting our stores directly, or through Gia Huệ Mobile’s consultation channels.
Gia Huệ Mobile supports delivery to provinces and cities nationwide.
2. Delivery & Receipt Time
- For customers in inner Hanoi, confirmed orders may be delivered on the same day or according to the time agreed with the customer.
- For customers in other provinces and cities, the estimated delivery time is approximately 3–5 business days, depending on the area and delivery provider.
- Delivery time is calculated from the time Gia Huệ Mobile confirms the order and completes the necessary procedures with the customer.
- Actual delivery time may vary due to product availability, weather, traffic conditions, weekends, public holidays, Lunar New Year holidays, or other objective factors.
- For products that require inspection, preparation, or advance ordering, Gia Huệ Mobile staff will inform the customer of the estimated delivery time before confirming the order.
If there is a significant change in delivery time, Gia Huệ Mobile will proactively notify the customer of the order status.
3. Delivery Methods
3.1. Delivery in Hanoi
For customers in both inner and outer Hanoi, Gia Huệ Mobile may use suitable delivery providers to transport products to the address provided by the customer.
Customers may also choose to receive their products at either of Gia Huệ Mobile’s two branches:
Branch 1 – Thanh Xuan
- 177 Vu Tong Phan Street, Khuong Trung Ward, Thanh Xuan District, Hanoi, Vietnam
- Hotline / Zalo: 0962.528.528
Branch 2 – Dong Da
- 22 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi, Vietnam
- Hotline / Zalo: 0986.980.802
3.2. Nationwide Delivery
For customers in other provinces and cities nationwide, Gia Huệ Mobile uses suitable delivery providers.
Delivery information may include:
- Recipient’s full name.
- Phone number.
- Delivery address.
- Necessary information related to the order.
Gia Huệ Mobile only provides delivery providers with the information necessary to carry out the delivery process.
3.3. Responsibilities During Delivery
The delivery provider is responsible for delivering the product according to the order information and providing delivery confirmation in accordance with the provider’s procedures.
When necessary, proof of delivery may include delivery status information, photographs, or confirmation from the recipient.
Customers are advised to check the condition of the package before accepting delivery and to notify Gia Huệ Mobile immediately if any irregularity is detected.
4. Product Inspection Policy
Gia Huệ Mobile allows customers to inspect the external condition of the package and compare the product with the order before accepting delivery.
Upon receipt, customers may perform the following checks:
- Check the external condition of the package.
- Check whether the product has the correct model, type, and quantity ordered.
- Check the condition of the product, packaging, and included accessories, if any.
- Compare the product with the information previously confirmed by Gia Huệ Mobile.
4.1. Incorrect Order or Product
If the received product has the wrong model, wrong product, or incorrect quantity compared with the confirmed order, customers should notify Gia Huệ Mobile immediately.
Depending on the specific case, Gia Huệ Mobile may:
- Support an exchange for the correct product ordered by the customer.
- Send any missing products.
- Provide a refund for an incorrectly delivered product if a suitable replacement is not available.
If an issue with the order is discovered, customers should not independently use, install, or modify the product before contacting Gia Huệ Mobile.
4.2. Abnormal Package or Product Condition
If the package appears torn, dented, deformed, or otherwise abnormal during transportation, customers should:
- Take photos or record a video of the package condition.
- Notify the delivery person immediately if a delivery condition confirmation is required.
- Contact Gia Huệ Mobile for inspection and assistance.
Gia Huệ Mobile will coordinate with the customer and delivery provider to verify the cause and determine an appropriate solution.
4.3. Orders Paid in Advance
If the customer has already paid but receives a product that does not match the order, Gia Huệ Mobile will verify the order information and support an exchange for the correct product or provide a refund, depending on the specific case.
Customers may contact Gia Huệ Mobile directly through:
- Branch 1 – Thanh Xuan: 0962.528.528
- Branch 2 – Dong Da: 0986.980.802
Customers may also contact us via Zalo using the phone number of the branch that handled the order.
5. Customer Responsibilities Upon Receipt
To protect their rights, customers should inspect the order immediately upon receiving the product.
If a product is delivered incorrectly, a product is missing, or the package appears abnormal, customers should contact Gia Huệ Mobile as soon as possible for assistance.
For phone parts, customers should contact Gia Huệ Mobile before installation if they notice any issue with the model, appearance, or condition of the product.
6. Delivery & Inspection Support
For any issues related to delivery, receipt, inspection, or products that do not match the confirmed order, customers may contact:
Gia Hue Plus Joint Stock Company
Brand: Gia Huệ Mobile
Branch 1 – Thanh Xuan
- 177 Vu Tong Phan Street, Khuong Trung Ward, Thanh Xuan District, Hanoi, Vietnam
- Hotline / Zalo: 0962.528.528
Branch 2 – Dong Da
- 22 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi, Vietnam
- Hotline / Zalo: 0986.980.802
Website: fixphonevietnam.com
Gia Huệ Mobile is committed to receiving and assisting customers in resolving issues arising during the delivery and receipt process promptly and appropriately.
