If your Google Pixel gets wet, turn it off. Do not charge it, and bring it to a repair shop for drying on the same day. At Gia Hue Mobile in Hanoi, drying a water-damaged Pixel is free. This includes the main Pixel models and the Pixel a-series models.
In Vietnam, fast action is even more important for a Pixel. This article explains the reason and the correct steps.
Take a photo of the Pixel and send the photo to our WhatsApp. We will look at the photo and explain the safest next step.
💬 WhatsApp +84 962 528 528
Why is fast drying more important for a Pixel in Vietnam?
Google does not officially sell Pixel phones in Vietnam. There is no official Google service center in Vietnam. Shops must order some Pixel parts from other countries, and this takes time.
For this reason, early drying is the best decision. If a Pixel is dried in the first few hours, it often needs no new parts. If a Pixel stays wet for several days, it will probably need a new board, battery or screen. These parts may not be available on the same day. If you are traveling, you may need to leave Vietnam without a working phone.
What should you do in the first few minutes?
- Turn off the Pixel. Press and hold the power button and the volume up button. Then tap Power off.
- Do not charge the Pixel. Cable charging and wireless charging are both unsafe at this stage.
- Separate the Pixel from its case, and eject the SIM tray. If you use an eSIM, you do not need to remove anything.
- Hold the Pixel with the USB-C port facing down. Tap it gently against your hand.
- Dry the outside with a soft cloth. Then leave the Pixel turned off in a dry place with good air flow.
- Do not use rice or a hair dryer. Rice cannot reach the inside of the phone. Heat can damage the battery and the screen.
- Come to the shop with the Pixel on the day the water entered it.
What does the “liquid or debris in USB port” warning mean?
Newer Pixel phones can show a warning when they find liquid or debris in the USB-C port. When this happens, the Pixel can stop cable charging to protect itself.
Disconnect the charger and let the Pixel dry while it is turned off. Do not put any object into the port to clean it. If the warning appears again after a few hours, water or dirt is probably deeper inside the phone. In this case, a technician must check the port or the board.
Is my Pixel water-resistant?
- Main Pixel models (Pixel 3 and newer, including the Pro models): These phones have an IP68 rating. Pixel Fold models resist water, but they have little protection against dust and sand.
- Pixel a-series models: Newer a-series models have an IP67 or IP68 rating. Older models, such as the Pixel 3a and the Pixel 4a, have no official water rating.
- Any Pixel with a cracked screen, a cracked back or a previous repair: The seal may not protect the phone anymore.
Water can enter a Pixel with a water rating. Salt water at the beach, pool water and heavy rain during a motorbike ride are common causes. The rating tests use new phones in clean fresh water that does not move.
What are the signs of water damage on a Pixel?
- Lines, flickering, a green color or dead areas appear on the screen.
- Fog appears inside the camera bar.
- The fingerprint sensor or the touch screen stops responding.
- The speaker or the call audio sounds quiet or unclear.
- The Pixel gets hot, loses battery power fast, or switches itself off and on.
These signs often appear a few days later, because corrosion spreads slowly on the board. Do not wait for these signs.
Free Pixel drying at Gia Hue Mobile
We dry Google Pixel phones for free at both of our shops in Hanoi. This is our process:
- Free check: We open the Pixel and check the board, the battery and the connectors.
- Deep drying: A drying chamber draws the moisture out from inside the Pixel.
- Ultrasonic cleaning: Our ultrasonic cleaner washes the wet contacts on the board. This step prevents corrosion from spreading.
- Safe testing: We test the phone before we turn it on.
- No obligation: There is no charge when the Pixel works normally again after the drying.
If a part needs replacement, we tell you the price and the repair time before we start. We also tell you if we must order the part. Every Pixel repair includes a warranty of 3 to 12 months. We record this warranty with your phone number. Read our Warranty Policy.
Are you visiting Hanoi? If you have a flight soon, please tell us the departure time. We will then put your Pixel at the front of our queue. You can write to us in English on WhatsApp before your visit. Both shops are in Hanoi, so visit the one that is easier to reach from your hotel.
Frequently asked questions
Can you repair Pixel phones in Vietnam?
Yes. We dry and repair Google Pixel phones. For some models and parts, we must order the part first. We will tell you before we start any work.
Does Google cover water damage?
No. The standard Google warranty does not cover liquid damage. Also, there is no official Google repair center in Vietnam.
Can you save my data?
In many cases, yes. Early drying gives your photos and files a better chance to survive. Turn on Google One backup or Google Photos backup when the phone works again.
How much does drying cost?
Drying is free. The check and the drying cost nothing. You pay only for a repair that you approve.
Visit our shops
Gia Hue Mobile – Thanh Xuan
177 Vu Tong Phan Street, Khuong Trung Ward, Thanh Xuan District, Hanoi
Gia Hue Mobile – Dong Da
22 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi
WhatsApp / Zalo: +84 962 528 528
Phone: +84 986 980 802
Email: lienhe@giahuemobile.com
⭐ 922 Google reviews
Take a photo of the Pixel and send the photo to our WhatsApp. We normally send a reply within a few minutes.
💬 WhatsApp +84 962 528 528
Related pages: Free Phone Drying Service · Google Pixel Repair
