If your iPhone gets wet, turn it off. Do not charge it, and do not put it in rice. Then bring it to our shop. At Gia Hue Mobile in Hanoi, drying a water-damaged iPhone is free for every iPhone model.
A water-resistant iPhone is not a waterproof iPhone. This article explains what to do in the first few minutes, what the warnings on your screen mean, and what we do in our shop.
Send us a photo of your iPhone on WhatsApp. We will tell you what to do next.
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Why can water get into a water-resistant iPhone?
The iPhone 7 and all newer iPhones have an IP67 or IP68 rating. Apple tests this rating in a laboratory. The tests use clean fresh water that does not move, and the phones are new. Daily life in Vietnam is different:
- Seawater on a Ha Long Bay cruise or at the beach contains a lot of salt.
- Pool water contains chlorine, and a jump into the pool adds water pressure.
- Heavy rain during a motorbike ride can keep a phone wet for many minutes.
- The seals inside an iPhone become weaker with age, drops and heat. A previous screen or battery repair can also weaken them.
For these reasons, water can enter a new iPhone. The risk is much higher for an older iPhone or an iPhone with cracked back glass.
What should you do immediately?
- Turn off the iPhone. Press and hold the side button and one volume button. Then slide the power-off slider.
- Disconnect all chargers. Do not use a cable, a MagSafe charger or a power bank.
- Remove the case and the SIM tray. Keep the SIM card in a safe place.
- Hold the iPhone with the charging port facing down. Tap it gently against your hand so that water can flow out.
- Leave the iPhone turned off in a dry place with good air flow. You can use a fan. Do not use heat.
- Bring the iPhone to our shop on the same day. This is very important after contact with salt water, pool water or a drink.
What does “Liquid Detected in Lightning Connector” mean?
When you connect a wet iPhone to a charger, iOS can show the message “Liquid Detected” or “Charging Not Available”. This message means that the iPhone found moisture in the Lightning port or the USB-C port. The iPhone stops charging to protect itself.
Do not tap Emergency Override unless it is necessary. If you charge the iPhone while liquid is in the port, the pins and the charging circuit can be damaged. If the message appears again after the iPhone has been turned off and dry for a few hours, water is probably still inside the phone. In this case, a technician must open the iPhone and dry it correctly.
Why does rice not fix a wet iPhone?
Apple advises customers not to put an iPhone in rice. Rice dries only the outside of the phone. Rice cannot reach the water under the screen and around the logic board. Small pieces of rice and starch can also become stuck in the port.
The main danger is corrosion. After the water dries, minerals and salt remain on the board. These deposits slowly damage the small connectors. For this reason, many iPhones work normally for one or two days after contact with water. Then they stop charging or do not turn on.
What are the signs of water damage on an iPhone?
- Fog or spots appear under the screen or inside the camera lens.
- Face ID stops working, or the flashlight and the camera do not work correctly.
- The speaker or the microphone sounds quiet or unclear.
- The battery loses charge quickly or becomes hot, or the iPhone restarts by itself.
- The “Liquid Detected” message appears again and again.
- The Liquid Contact Indicator inside the SIM tray slot is red. Most iPhones sold in Vietnam have this indicator. It turns red after contact with water.
Free iPhone drying at Gia Hue Mobile
Drying is free for all iPhone models at both of our shops in Hanoi. This is our process:
- Free check: We open the iPhone and check the logic board, the battery, the Face ID parts and the connectors.
- Deep drying: We put the iPhone in a drying chamber to remove the moisture inside.
- Ultrasonic cleaning: We clean the contacts that touched water. This cleaning stops corrosion.
- Safe power-on: We test the board, the battery and the screen before we turn on the iPhone.
- No obligation: If your iPhone works normally after drying, you pay nothing.
If a part is already damaged, we show you the problem. We tell you the price before we start any repair, and you decide. A typical iPhone repair is ready in 30 to 60 minutes. Each repair has a warranty of 3 to 12 months, and we save the warranty under your phone number. Read our Warranty Policy.
Are you visiting Hanoi? Tell us your flight time, and we will give your iPhone priority. Send us a WhatsApp message in English before you come. You can choose the shop that is closer to your hotel.
Frequently asked questions
Does the Apple warranty cover water damage?
No. The standard Apple warranty does not cover liquid damage. This is also true for water-resistant iPhones.
Can you save my photos?
In many cases, yes. Your data is stored on the logic board. If we dry the iPhone early, the chance of saving your data is higher. Turn on iCloud Backup when the iPhone works again.
My iPhone works normally. Should I still bring it to your shop?
Yes, if the iPhone was in salt water, pool water or a drink. Also bring it if it was under water for more than a few seconds. Corrosion can appear several days later. The check is free.
Will my iPhone be water-resistant after a repair?
When we replace a screen, we always apply a complete water-resistant adhesive seal. However, you should protect a repaired iPhone from water. It can resist splashes, but you should not swim with it.
Visit our shops
Gia Hue Mobile – Thanh Xuan
177 Vu Tong Phan Street, Khuong Trung Ward, Thanh Xuan District, Hanoi
Gia Hue Mobile – Dong Da
22 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi
WhatsApp / Zalo: +84 962 528 528
Phone: +84 986 980 802
Email: lienhe@giahuemobile.com
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Related pages: Free Phone Drying Service · iPhone Repair
